Student Remote Support
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The school help desks are here to serve the students and staff of District 214. Below is a compilation of basic iPad and App support troubleshooting that students can perform at home. If you are still having issues with your iPad please contact your school's help desk, which can be found on the right side. If you have cracked your iPad, please contact your school's help desk.
Support Links
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iPad Support
Please see the basic iPad troubleshooting techniques you can try.
- Turn your iPad off for 30 seconds and restart.
- Make sure apps are up to date through Self Service. (Click for instructions.)
- Make sure your iPad is up to date. (Click for instructions)
For other issues, see below.
Networking Issues
- For issues with your home network, click here.
Logitech Case & Crayon
Click here and see how to troubleshoot your Logitech Crayon.
Accessibility
To learn how to utilize the Accessibility functions on your iPad, click here.
iPad Split Screen
Click here to learn how to use split-screen.
Screen Shot/Record
Click here for video instructions.
Click here for written instructions.
Email
Click here to learn how to set up your email.
Document Scanning
Click here to learn how you can utilize your iPad as a document scanner.
Notifications
Click on the link to see how to turn on or off iPad notifications.
Control Center
To learn how to adjust your control center, click here.
iOS Spotlight
Spotlight is a useful tool to search on your iPad, click here to learn how to utilize it.
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App Support
Schoology
Click here to see how to sign in to Schoology.
For SWANK Video support - click here.
If you are still having trouble with Schoology, you can access it via the web browser by going to schoology.d214.org
Notability
Click here to see how to sign in to Google Drive and iCloud in Notability.
You can click here to view a video tutorial on organizing your Notability dividers and folders.
Infinite Campus
Click here to learn how to sign into Infinite Campus on your iPad.
Safari
If you are having issues watching videos through Safari, click here to learn how to clear your cache.
Google Drive
Click on the link above to see how to sign in to Google Drive on your iPad.
Zoom
If you are having an issue with logging into Zoom for your class, click here for instructions on how to sign in.
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App Status
When applications are not functioning as planned, we encourage people to check their statuses.
Schoology
Google Suite
Apple
Zoom
Help Desk Contacts
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Buffalo Grove Help Desk
847-718-4222Elk Grove Help Desk
847-718-4444John Hersey Help Desk
847-718-4901Prospect Help Desk
847-718-5266Rolling Meadows Help Desk
847-718-5728Specialized Schools Help Desk
847-718-7676Wheeling Help Desk
847-718-7165
