If your M-V family is concerned about being evicted due to loss of income, there is a moratorium in Cook County on evictions through May 18th 2020, or later in some cases. More detailed information is available at Tenants Rights.org.
Public utilities cannot disconnect service or charge late fees until at least May 1.
In the event your M-V family may need legal assistance, you may contact Aid Chicago or Lawyers Committee for Better Housing. More information is available at the Illinois Legal Aid website.